|
|
|
Bunbury, WA
|
Protocols
WelcomeThank you for entrusting the care of your pet to Blair Street Veterinary Hospital. This details our Terms and Conditions. Some aspects of these Terms and Conditions may not be relevant to you so please ask for further explanation or clarification if required. ConsultationsConsulations are on a walk-in basis only. The Vet is available between 10am - 12 noon and 4pm - 6pm on weekdays; and 9am - 12 noon on Saturdays. While we endeavour to see you and your pet as quickly as possible, sometimes slight delays do occur. Each pet and medical problem is different and some may need extra time. Emergencies will always take priority and will be seen as soon as possible, however, it always helps if you telephone to give us a heads-up before travelling in. Out of Hours ServiceIf you have an emergency out of hours, please telephone the Vet on his mobile (0427 003 607). Fees & DiscountsAll fees and medication charges include GST. The Vet is happy to give an estimate on any procedure that may be required, but please bear in mind that estimates can only be approximate. Pets are living beings and not all illnesses follow a conventional course. We offer a 10% discount to Seniors Card, Health Care Card and Pension Card holders. This discount is not recouped and is our way of helping you take good care of your pets. PaymentsAccounts are due for settlement at the end of consultation, the discharge of the patient, or upon collection of medications. EFTPOS facilities are available. Inability to PayIf, for any reason, you are unable to settle your account as specified, we ask that you discuss the matter with a staff member BEFORE your consultation. Pet Health InsuranceBlair Street Veterinary Hospital strongly recommends insuring your pet against unexpected illness or accidents. There are many insurance companies that specialise in animal health insurance and brochures are available at our hospital. Please be aware that it is your responsibility to settle any accounts and then claim the rebate from your insurance company. Presciption PolicyRepeat prescription medications can only be issued upon approval by the Veterinarian. Depending on each individual case, sometimes your pet may need to come to the Hospital for a recheck before any further medications are prescribed. Please phone ahead to request medications so that these can be approved and prepared to avoid waiting or inconvenience. Ownership of RecordsCase records, radiographs and similar documents are the property of Blair Street Veterinary Hospital. Copies, together with the relevant history, can be forwarded upon request to another Veterinarian.
|